Service management software use cases

Whether used as a ticketing system for external customer support, an internal IT service portal, an RMA system, or in controlling: Allegra perfectly fits your specific problem.

Customer service

Offer your customers an easily accessible interface for your services with Allegra. We'll customize the system with you to optimally support your service processes. From a simple ticketing system to complex Return-Material-Authorization processes, everything is possible.

You can even synchronize with your customers' ticketing systems, so they don't have to deal with an unfamiliar system.

Internal ticket system

Company internal IT-Support

Allegra assists your users in resolving IT issues via a phone call, email, or a web portal. Your users can diagnose problems, track submitted requests, and avail support for products and services.

Repair management

Return Material Authorization (RMA)

With , you can implement a complaint and warranty case system with little effort. With a Return Material Authorization process (RMA), you avoid unnecessary submissions and misdirected material.

Whistleblower system


Easily Implement a complete CIRS using Allegra to capture, document, and analyze incidents that did not lead to harm but had the potential to do so. Especially in the healthcare sector you can

  • Improve patient safety
  • Learn from mistakes
  • Promote a culture of safety
  • Enable systematic analysis

ITIL einfach gemacht

Customize your ITIL implementation to fit your workflows as desired. Allegra supports the key ITIL processes without the complexity typical of ITIL tools. You can focus on what ultimately matters in ITIL: the continuous, metric-driven improvement of your service processes.