Services Privacy Policy

Effective as of : 07/01/2024

This Privacy Policy covers the information we collect about you when you use our products or services, or otherwise interact with us (for example, by attending our premises or events or by communicating with us), unless a different policy is displayed. Alltena GmbH, we and us refers to Alltena GmbH and any of our corporate affiliates. We offer a wide range of products, including our cloud and server products. We refer to all of these products, together with our other services and websites as "Services" in this policy.

This policy also explains your choices surrounding how we use information about you, which include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

Where we provide the Services under contract with an organization (for example, your employer) that organization controls the information processed by the Services. For more information, please see Notice to End Users. This policy does not apply to the extent we process personal information in the role of a processor on behalf of such organizations.

What information we collect about you

Information you provide to us

We collect information about you when you input it into the Services or otherwise provide it directly to us.

Contact information: We collect information about you when you register for an account, create or modify your profile, set preferences. For example, you provide your contact information when you register for the Services. You also have the option of adding a display name, profile photo, company name, and other details to your profile information to be displayed in our Services. We keep track of your preferences when you select settings within the Services.

Content you provide through our products: The Services include the Alltena GmbH products you use, where we collect and store content that you post, send, receive and share. This content includes any information about you that you may choose to include. Examples of content we collect and store include: the summary and description added to an Allegra issue, the pages you create in Allegra Wiki, feedback you provide to us. Content also includes the files and links you upload to the Services. If you use products On-Premise, we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases, where permitted by your administrator: we collect feedback you provide directly to us through the product.

Information you provide through our support channels:

The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.

Other users of the Services:

Other users of our Services may provide information about you when they submit content through the Services. For example, you may be mentioned in a Allegra issue or someone else, a team member may upload content about you an item. We also receive your email address from other Service users when they provide it in order to invite you to the Services. Similarly, an administrator may provide your contact information when they designate you as the billing or technical contact on your company's account or when they designate you as an administrator.