OTRS Alternative Allegra: A Comparison

Allegra vs. OTRS – The Comparison

You know OTRS and are looking for a powerful service management software or project management tool as an alternative? Or do you want to introduce a new helpdesk solution, came across OTRS, and are looking for an affordable OTRS alternative?

We have taken a close look at both service management tools and compared them. You can find the results clearly categorized in the following article.

For Those in a Hurry: The Key Differences

From a bird’s eye view, there are two essential differences between the OTRS alternative Allegra and OTRS, alongside many similarities:

• OTRS is a pure service management solution. Allegra offers comparable functionality in this area but also covers the areas of task management and project management.
• OTRS supports asset management.

While OTRS focuses on the service and support phase of the product lifecycle, Allegra covers the entire cycle. Due to this specialization, OTRS is somewhat better adapted to the task in certain areas of its domain, but on the other hand, it makes collaboration with product management and development more difficult.

Cloud and Self Hosting

OTRS stores its data on German servers and guarantees compliance with German data protection standards. The cloud servers for Allegra are located in Frankfurt and Paris for European customers, thus always subject to strict European data protection regulations.

The German data centers where data for OTRS and Allegra is stored are certified according to ISO/IEC 27001 and DIN EN ISO 9001 and are approved for commissioned data processing. This guarantees OTRS and Allegra users the highest security standards. Data transmission between the data centers and the respective end device is encrypted using the secure SSL method.

The GDPR and the rights of data subjects pursuant to Art. 12-22 GDPR have the highest priority in the collection of personal data. You can find detailed information on GDPR and data protection at Allegra in our blog article.

OTRS and Allegra offer security for your work: with the option of self-hosting or alternatively with a German server location and a stable cloud.

Introduction, Support, and Integration

Anyone can download Allegra and try it for free. Alternatively, you can request your own test instance in the cloud from the provider. The provider also helps with customization and initial configuration of the tool during the trial phase, starting from a certain license volume.

With OTRS, you can also get an impression of the software without obligation or cost. The provider supports the introduction process with consulting services upon request.

Allegra’s customer support advises you by phone, email, contact form, and through web conferences on configuration and usage questions. The introduction of the software is significantly facilitated and accelerated by an onboarding package included in the license costs, comprising several hours of support.

Because each Allegra customer receives their own dedicated virtual server, the solution can be well integrated into existing IT infrastructure. Through the versatile APIs, customer-specific extensions can be built, e.g., for integration with ERP, CRM, and CI/CD systems. There are a number of ready-to-use integrations for single sign-on as well as CI/CD systems like GitLab and Jenkins.

Conclusion: Allegra vs OTRS

OTRS is a proven and widely used service management tool. Allegra stands out as an OTRS alternative through:

• Coverage of the entire product lifecycle
• Support for agile work methods
• Integrations with well-known development tools
• Powerful workflow engine and very comprehensive task management functionality

Discover the powerful service management software Allegra for yourself and book a free live demo.