Zendesk Alternative Allegra: A Comparison

Allegra vs. Zendesk – The Comparison

You know Zendesk and are looking for a powerful service management software or project management tool as an alternative? Or do you want to introduce a new helpdesk solution, came across Zendesk, and are looking for an affordable Zendesk alternative that you can also operate on your own machines on premises?

We have taken a close look at both service management tools and compared them. You can find the results clearly categorized in the following article.

For Those in a Hurry: The Key Differences

From a bird’s eye view, there are three essential differences between the Zendesk alternative Allegra and Zendesk, alongside many similarities:

• Both Allegra and Zendesk are available as Software as a Service in the cloud. However, Allegra can also be purchased and installed and operated internally (self-hosting).
• Zendesk is a pure service management solution. Allegra offers comparable functionality in this area but also covers the areas of task management and project management.
• Allegra has a significantly lower Total Cost of Ownership (TCO).

While Zendesk focuses on the service and support phase of the product lifecycle, Allegra covers the entire cycle. Due to this specialization, Zendesk is somewhat more elegant in certain areas of its domain, but on the other hand, it makes collaboration with product management and development more difficult.

Cloud and Self Hosting

Zendesk stores its data on servers in the USA and offers enterprise customers server locations in the EU. Zendesk guarantees compliance with German data protection standards. The cloud servers for Allegra are located in Frankfurt and Paris for European customers, thus always subject to strict European data protection regulations.

The German data center where Allegra data is stored is certified according to ISO/IEC 27001 and DIN EN ISO 9001 and is approved for commissioned data processing. This guarantees Allegra users the highest security standards. Data transmission between the data center and the end device is encrypted using the secure SSL method.

The GDPR and the rights of data subjects pursuant to Art. 12-22 GDPR have the highest priority in the collection of personal data. You can find detailed information on GDPR and data protection at Allegra in our blog article.

Allegra users are always informed about where their data is stored, how it is stored, and what it is used for. This guarantees data security and places the highest importance on protecting corporate knowledge.

Allegra offers security for your work: with the option of self-hosting or alternatively with a German server location and a stable cloud.

Introduction, Support, and Integration

Anyone can download Allegra and try it for free. Alternatively, you can request your own test instance in the cloud from the provider. The provider also helps with customization and initial configuration of the tool during the trial phase, starting from a certain license volume.

With Zendesk, you can also get an impression of the software without obligation or cost. However, this is limited to very small teams; as soon as you want to implement real scenarios, you have to pay.

Allegra’s customer support advises you by phone, email, contact form, and through web conferences on configuration and usage questions. The introduction of the software is significantly facilitated and accelerated by an onboarding package included in the license costs, comprising several hours of support.

Because each Allegra customer receives their own dedicated virtual server, the solution can be well integrated into existing IT infrastructure. Through the versatile APIs, customer-specific extensions can be built, e.g., for integration with ERP, CRM, and CI/CD systems. There are a number of ready-to-use integrations for single sign-on as well as CI/CD systems like GitLab and Jenkins.

Conclusion: Allegra vs Zendesk

Zendesk is a proven and widely used service management tool. Allegra stands out as a Zendesk alternative through:

• German server location and thus highest data security
• Option for self-hosting
• Customer service available in multiple languages
• Coverage of the entire product lifecycle
• Powerful workflow engine and very comprehensive task management functionality

Discover the powerful service management software Allegra for yourself and book a free live demo.