Allegra vs. Zendesk — The Comparison
You know Zendesk and are looking for a powerful service management software or project management tool as an alternative? Or perhaps you want to introduce a new helpdesk solution, have come across Zendesk, and are searching for an affordable Zendesk alternative that you can also run on your own servers on premise?
We took a close look at both service management tools and compared them head to head. You will find the results clearly categorized in the post below.
For Those in a Hurry: The Key Differences
From a bird’s-eye view, there are three essential differences between the Zendesk alternative Allegra and Zendesk, despite the many similarities they share:
- Allegra and Zendesk are both available as Software as a Service in the cloud. However, Allegra can also be purchased and installed and operated on your own company infrastructure (Self Hosting).
- Zendesk is a pure service management solution. Allegra offers comparable functionality in this area but additionally covers task management and project management as well.
- Allegra has a significantly lower Total Cost of Ownership (TCO).
While Zendesk focuses on the service and support phase of the product lifecycle, Allegra covers the entire cycle. This specialization makes Zendesk somewhat more elegant in its own domain in certain areas, but on the other hand it makes collaboration with product management and development more difficult.
Cloud and Self Hosting
Zendesk stores its data on servers in the USA and offers Enterprise customers server locations in the EU. Zendesk guarantees compliance with German data protection standards. The cloud servers for Allegra are located for European customers in Frankfurt and Paris, meaning they are always subject to strict European data protection regulations.
The German data center where Allegra data is stored is certified to the ISO / IEC 27001 and DIN EN ISO 9001 standards and is approved for contract-based data processing. This guarantees Allegra users the highest security standards. Data transfer between the data center and end devices is encrypted using the secure SSL method.
GDPR compliance and the rights of data subjects under Art. 12–22 GDPR are the highest priority when collecting personal data. In our blog post you will find detailed information on the topic of GDPR and data protection with Allegra.
Allegra users are always informed about where their data is stored, how it is stored, and what it is used for. This guarantees data security and places the greatest emphasis on protecting company knowledge.
Allegra provides security for your work: with the option of self hosting or alternatively a German server location and a stable cloud.
Onboarding, Support, and Integration
Anyone can download Allegra and try it out for free. Alternatively, you can request your own test instance in the cloud from the vendor. Above a certain license volume, the vendor also assists with customization and initial configuration of the tool, even during the trial phase.
Zendesk also lets you get an impression of the software without any commitment or cost. However, this is restricted to very small teams; as soon as you want to implement real-world scenarios, you have to pay.
Allegra’s German-language customer support advises you by phone, email, contact form, and web conference on configuration and usage questions. The rollout of the software is significantly facilitated and accelerated by an onboarding package included in the license cost, covering several hours of guided setup.
Because every Allegra customer receives their own dedicated virtual server, the solution integrates well into existing IT infrastructure. The wide-ranging APIs allow customer-specific extensions to be built on, for example for integration with ERP, CRM, and CI/CD systems. There are a number of ready-to-use integrations for Single Sign-On as well as CI/CD systems such as GitLab and Jenkins.
Conclusion: Allegra vs. Zendesk
Zendesk is a proven and widely used service management tool. Allegra stands out as a Zendesk alternative through:
- German server location and therefore the highest data security
- Option for self hosting
- German-language customer service
- Coverage of the entire product lifecycle
- Powerful workflow engine and very comprehensive task management functionality
Form your own impression of the powerful service management software Allegra and book a free live demo.
CEO Alltena GmbH
Christoph Friedrich is a computer scientist and certified Project Management Professional. He has extensive experience in the introduction and integration of project management tools as well as the analysis and definition of processes in project and service management.
