Customer Service Software. Made to delight.
Allegra Service
A complete service solution for internal and external customers
Give internal and external customers a complete customer-service solution with Allegra Service.
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All-in-one customer service software
Allegra makes it easy for your customers to reach you, sets your staff up for success, and keeps everything in your company running smoothly. No matter where your customers need support, they get fast, hassle-free help at any time.
Start now free of charge
Make it easy for your customers
Easy to get in touch
Allegra is made to delight! Make it easy for your customers to reach your company. Via web portal, email, smartphone app, phone or chat — you stay close to your customers.
Help for self-help
Help your customers help themselves, with an easily accessible knowledge base, FAQs and structured documentation.
Short response times
Surprise your customers with short response times and competent support. By bundling information, your staff instantly know the best way to address each customer.
Make it easy for your team
Everything in one place
All customer requests arrive centrally in one place, where they can be prioritized and worked through. This lets your team distribute the workload evenly and stay on top of everything.
Reply templates
With just a few clicks, your team assembles replies from templates. That frees up your specialists for more complex requests and lets you bring in less-specialized staff.
Automation
Give your team more time for customer service with automatic acknowledgements, automatic follow-ups and automatic assignment to the right staff.
Data-driven process analysis
Reach good decisions faster
Allegra's visualization and analytics features put your decisions on a solid footing. You spot bottlenecks and slack quickly and can optimize your processes measurably.
State-of-the-Art Ticketing System
Your customer reaches out by email, through your service portal or by phone. If they are already known to you, the request is linked to their record. Otherwise you decide freely whether to register the customer or to store only their email address for this support case.
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Email, service portal or phone -
Automatic matching of known customers -
Flexible registration of new customers
Based on the content of the customer's message, the ticket can be assigned to a suitable agent either automatically, based on keywords or tags, or by a human dispatcher.
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Automatic assignment by keywords -
Manual assignment by a dispatcher -
Tag-based distribution
Sometimes the agent needs help to resolve the ticket, for example from 2nd level support or engineering. They use the internal comment function, so the customer sees nothing of this exchange. Other changes, such as the processing status, are always communicated to the customer immediately.
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Internal comments hidden from the customer -
Status changes are visible to the customer -
2nd level support seamlessly integrated
The agent still needs information from the customer to resolve the ticket. They send an email and the ticket is set to 'Waiting for reply'. This state has a time-out, after which the customer is reminded once more before the ticket is eventually closed automatically.
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'Waiting for reply' status -
Automatic reminder on time-out -
Automatic close after the deadline
The customer receives a proposed solution by email or support via phone or video conference. The ticket is then closed.
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Solution by email -
Phone or video support when needed -
Automatic ticket closure
GDPR Compliant with Full Data Sovereignty
Run Allegra GDPR compliant – in the cloud or on your own infrastructure.
On Your Server
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Run Allegra on your own server -
Keep full control over your data -
Runs on all platforms (VMs, Docker)
In the Allegra Cloud
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Ready to use immediately -
GDPR & ISO 27001 compliant in a German cloud -
Switch to self-hosting at any time
Well-known companies rely on Allegra
Whether small teams or large projects: our customers love our products!
What Our Customers Say
Discover why companies across various industries trust Allegra.
"We have been using Allegra software at DUNGS Combustion Controls for several years, managing a large portion of our tasks and projects — across multiple locations and continents. It's truly impressive how the software has evolved over the past years."
DUNGS Combustion Controls
"We have been working with Allegra for over 3 years. We have customized the system to our requirements so that we can plan and manage our many projects effectively, with minimal effort and great reliability. An indispensable tool for our project managers and development teams."
Helios Ventilatoren
"We have been working with Allegra for over 2 years. The platform was customized to our specifications, allowing us to manage and archive all advertising projects. Whether creating statistics or conducting research, all information can be reliably found in Allegra. Highly recommended."
Nomos Verlagsgesellschaft mbH & Co. KG
"The guidance during the (for us complex) configuration of the CIRS system was carried out with great commitment and willingness to support special concerns. We experienced a highly professional and, in particular, appreciative support team that addressed all concerns with the utmost understanding."
Stiftung Maria Ebene