Help Desk Solutions with Allegra
Whether as a ticket system for external customer support or an internal IT service portal, as an RMA system or in controlling: Allegra fits your exact use case.
Service Management
Give your customers an easily accessible interface to your services with Allegra. Together with you, we tailor the system so that it supports your service management perfectly.
- Customer Service Software
- Helpdesk Software
- ITSM – IT Service Management
Security Management
Attacks from the internet are almost unavoidable. With Allegra, you set up all security-related processes so that, in an emergency, you can respond in a structured, fast and competent way.
- Corporate security
- Security incident management
- Vulnerability management
- Information security management system (ISMS)
- ISO 27001 certification
Technology Management
Business Process Management Software (BPMS)
With Allegra you can manage and automate many of your business processes. Using the built-in graphical workflow editor, you define your processes so that they run smoothly and largely automatically.
- Graphical workflow editor, no coding required
- Automatic actions, escalations and approvals
- Standardize recurring processes reliably
Knowledge Management
Knowledge management in customer service
Help your customers help themselves — with an easily accessible knowledge base, FAQs and structured documentation.
- Central, easily accessible knowledge base
- FAQs for the most common questions
- Structured, searchable documentation
Repair Management
Return Material Authorization (RMA)
With Allegra you can implement a complaints and warranty-case system with little effort. A Return Material Authorization process (RMA) helps you avoid unnecessary returns and misdirected material.
- Handle complaints and warranty cases in a structured way
- Avoid unnecessary returns
- Reliably track misdirected material
Whistleblower System
CIRS
With Allegra you can set up a complete Critical Incident Reporting System (CIRS), or whistleblower system, in next to no time. The system is extremely easy to use for reporters and, on request, guarantees them complete anonymity.
- Complete Critical Incident Reporting System
- Can also be used as a whistleblower system
- Complete anonymity for reporters on request
ITIL made easy
Adapt your ITIL implementation to your workflows as you see fit. Allegra supports the most important ITIL processes without the complexity typical of ITIL tools. You can focus on what ultimately matters in ITIL: the continuous, metrics-driven improvement of your service processes.
- The most important ITIL processes without the usual complexity
- Freely adaptable to your own workflows
- Continuous, metrics-driven improvement
